Making the Most of Online Reviews
You've heard the saying, "Opinions are like assholes: Everyone has one, and they all stink!" Never has this felt so true as when navigating the filterless world of online restaurant reviews. Truly, everyone is a critic.
But don't let pride get in the way of what is really a great opportunity. Online reviews allows restaurant owners insight into what customers are really thinking and saying, for better or for worse.
This month, we took a look at how to manage online reviews and turn them into a positive tool for your restaurant for the Performance Foodservice newsletter. We start with how to establish your business page. From there, we explore ways to listen, engage, and respond to criticism and praise.
If navigating the world of online reviews is something your business struggles with, we can help make the process easier, from a one-time audit and consult with recommendations to ongoing maintenance of your business' presence on sites like Yelp, Urbanspoon, and Facebook.